ResolvedIQ Demo
Simulation Mode
Policy-driven workflows
Operational intelligence for ecommerce support teams
ResolvedIQ helps ecommerce support teams reduce repetitive operational workload, identify customer friction patterns, and route sensitive cases through controlled workflows.
Detect→
Evaluate→
Route→
Validate→
Improve
Based on 6 simulated ecommerce support interactions.
Avg workflow resolution
3.8s
5 workflows handled
83% operationally resolved
across simulated support workflows
Operational workflows handled
5 workflows
resolved through workflow automation
Potential refund leakage reduced
$130
estimated value retained
Escalations routed safely
1
human review required
Operational friction identified
4
67% fixable workflow signals
Operational Friction Signals
33 workflow signals observed
Carrier scan delays increasing WISMO volume
14
42%
Expedited shipping issues creating refund pressure
6
18%
Tracking confusion driving repeat customer contacts
9
27%
Exchange-first workflows reducing refund leakage
4
12%
Workflow Resolution Queue
Operational workflows being handled
Customer
Workflow context
Outcome
Value
Workflow Event Log
Ava Chen
Customer Update
Response prepared from policy and context
Why this response was selected
Policy Config Preview
How merchants define workflow rules
expedited_delay_policy:
trigger: delay_beyond_sla
shipping_method: expedited
allowed_actions:
- send_apology
- offer_discount
- route_to_human_review
max_credit: $15
fallback: escalate_if_refund_requested
Clients define the policy. ResolvedIQ applies it when the matching operational situation appears.